Terms of Service
1. About this website
This website is operated by Grounded Actions Counselling (Australia) (“we”, “us”, “our”). By accessing or using this website, you agree to these Terms of Use. If you do not agree, please do not use this site.
2. Not a crisis or emergency service
This website and our services are not a crisis or emergency service.
If you are in immediate danger or need urgent help, call 000 or go to your nearest emergency department.
For 24/7 support you can contact services such as:
Lifeline: 13 11 14
13YARN (13 92 76) for Aboriginal and Torres Strait Islander peoples
Suicide Call Back Service: 1300 659 467
3. General information only
The information on this website is for general education and information purposes only. It is not a substitute for individual counselling, medical, legal or other professional advice, diagnosis or treatment. We do not guarantee that the information is complete, up to date or suitable for your particular situation. You should seek your own professional advice before acting on any information from this site.
4. No client–counsellor relationship via website
Using this website, downloading resources, or sending an enquiry does not by itself create a client–counsellor relationship. You only become a client of Grounded Actions Counselling once we have confirmed an appointment with you and you have completed our intake and consent process.
5. Use of this website
You agree that you will not use this website for any unlawful purpose, or in a way that may damage, disable or impair the site or interfere with other users’ access. We may modify, suspend or discontinue any part of the website at any time without notice.
6. Links to other websites
This website may contain links to third‑party websites or resources. These are provided for convenience only. We do not endorse and are not responsible for the content, accuracy, privacy practices or availability of any linked sites.
7. Intellectual property
Unless stated otherwise, we own the content on this website, including text, logo, graphics and layout. You may view and download content for personal, non‑commercial use only. You must not copy, reproduce, adapt or distribute any content from this site for commercial purposes without our prior written permission.
8. Limitation of liability
To the maximum extent permitted by law, we are not liable for any loss, damage, cost or expense arising out of or in connection with your use of this website or reliance on any information provided here. Your use of the site is at your own risk.
9. Jurisdiction
This website is intended for people in Australia. These Terms are governed by the laws of Queensland and the Commonwealth of Australia. Any disputes will be subject to the non‑exclusive jurisdiction of the courts of Queensland.
10. Changes to these Terms
We may update these Terms of Use from time to time. The updated version will be posted on this page with the date of the latest revision. Your continued use of the website after changes are posted means you accept the updated Terms.
Last updated: February 2026